Vantec NexStar MX Specifications download pdf (Page 15)

Troubleshooting/FAQ

8. Troubleshooting/FAQ:

NexStar MX Dual 3.5” HDD Enclosure:

Q. My computer recognizes the NexStar MX Dual, but it does not assign a drive letter to it.

A. You are probably using a brand new hard drive. If not, then your computer may not

be able to recognize the partition on the hard drive because it is damaged or not a

valid format. Please refer to the section “Creating A New Partition” for information on

how to create a useable partition on your drive.

Q. My computer sometimes recognizes the NexStar MX Dual, but sometimes gives me errors.

A. If your computer is giving you problems with the NexStar MX Dual, be sure to

connect the USB cable to a rear port, directly off the motherboard or USB PCI card.

The cables connecting front USB ports are not always properly shielded and cannot

properly handle USB 2.0 speeds, thereby corrupting the signal between the NexStar

MX Dual and the computer.

Q. Why is the data on my hard drive corrupted?

A. Connecting your hard drive to the NexStar MX Dual is just like connecting a hard

drive to the inside of your computer. The NexStar MX Dual itself will not corrupt your

data. If your data has become corrupt, it is likely caused by the removal of the

NexStar MX Dual while data was still being written to the hard drive. CAUTION: Never

remove the NexStar MX Dual while data is being written to the hard drive! Doing so

may cause the hard drive to become corrupt. Make sure all applications being run off

the disk and all files in use are no longer in use before removing the unit.

Q. Why is my computer not showing the full size of my hard drive?

A. If you are using Windows 98SE, please refer to Microsoft’s Windows 98 Support

Center and download the large capacity drive patch. Else, verify that your mother-

board supports large capacity drives. Some older motherboards cannot use drives

larger than 137 GB. If Windows XP/2000 will not let you create a partition larger than

32GB, make sure you are using the NTFS file system, as Windows XP/2000 limits

FAT32 partitions to only 32GB.

1 2 ... 10 11 12 13 14 15 16 17

No comments

Vantec NexStar MX Specifications Page 15